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Business Rules are rules that can be applied to any area of your business. For example, you can have a business rule that says that 'if a customer orders item 123-ABC, send an email that explains how to install that item,' or something like, 'if an order has a quantity of two of item ABC-123 then add item XYX for free." Business rules can be created for your specific stores and customized for your needs.
Another example of how business rules can be applied is with different pricing levels for your resellers. There is a DEALER PRICE and several other pricing fields in the configuration for each product that can be applied to a reseller. However, if none of those fields fit the pricing levels that you want to set you can have the OrderStorm developers create a variety of pricing rules to apply to individual resellers. One dealer could have a pricing level set to cost plus 15% while another dealer could have a pricing level set to retail price minus 10% and yet another could be set to default to cost plus 15% unless the reseller has purchased more than $25,000 in the previous month then the price would change to cost plus 10%.
Once business rules have been created for your business, you have control over which rule to apply to an object in the system. For example, you may have a rule that sends email to customers that purchase a specific product. One rule may dictate that the email is sent within minutes after the order is placed and another may dictate that the email is sent a week after the order is placed. You can choose which rule to apply and fine tune which works best for you business or, you can simply stop the rule altogether.
More examples of where custom business rules can be applied are:
Shipping prices
Shipping restrictions based on states
Custom reporting
Combination pricing and special offers of products like buy product A and get product B free for a certain time
Taxes and special fees collected
Email campaigns based on specific rules
Pricing updates for groups of products
Flagging orders that need CSR interaction
International shipping rules and fees
Special notifications to customers that order specific products
Contract and complex order processing and order management
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